Communication and Customers Management in Tourism Businesses - Customer Service

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dc.contributor.advisor Paschaloudis, Dimitrios
dc.contributor.advisor Πασχαλούδης, Δημήτριος
dc.contributor.advisor Vrana, Vasiliki
dc.contributor.advisor Βράνα, Βασιλική
dc.contributor.author Papadopoulou, Konstantini
dc.contributor.author Παπαδοπούλου, Κωνσταντινή
dc.date.accessioned 2018-04-19T06:18:48Z
dc.date.available 2018-04-19T06:18:48Z
dc.date.issued 2018
dc.identifier.uri http://apothesis.teicm.gr/xmlui/handle/123456789/3459
dc.description Το πλήρες κείμενο της εργασίας ΔΕΝ είναι διαθέσιμο el
dc.description.abstract Customer service and management can be considered as a very important phase of service or product sale. The customers interact with employees and through this interaction they receive the service or product they wish to buy. As a result, the better the service by the employees, the higher the satisfaction of the customers. Moreover, this interaction can lead to additional positive or negative results for the organization. Therefore, it is obvious that the role of employees is very important and their management by the organization should be a high priority matter. Furthermore, organizational communication nowadays is not only more complicated but at the same time very important for an organizational success and functioning. The purpose of this thesis is to investigate how communication and customer management may affect tourism businesses performance. Additionally, customer service and organizational culture will be assessed since there are factors that can affect business performance and are related with communication and customer management. For this reason, a quantitative research was conducted with the use of a questionnaire and the findings among others show that there is a positive correlation between organizational culture, communication and customer service with the performance of tourism organizations and specifically the performance of hotels. el
dc.format.extent 68 el
dc.language.iso el el
dc.publisher Τ.Ε.Ι. Κεντρικής Μακεδονίας el
dc.rights Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 4.0 Διεθνές
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/4.0/deed.el
dc.subject TEICM::ΠΕΛΑΤΕΙΑΚΕΣ ΣΧΕΣΕΙΣ::ΠΕΛΑΤΕΙΑΚΕΣ ΣΧΕΣΕΙΣ -- ΔΙΑΧΕΙΡΙΣΗ el
dc.subject TEICM::ΠΕΛΑΤΕΙΑΚΕΣ ΣΧΕΣΕΙΣ::ΠΕΛΑΤΕΣ, ΥΠΗΡΕΣΙΕΣ ΤΩΝ el
dc.subject TEICM::ΤΟΥΡΙΣΜΟΣ el
dc.subject.ddc 658.812 el
dc.title Communication and Customers Management in Tourism Businesses - Customer Service en
dc.type Διπλωματική εργασία
dc.contributor.department Σχολή Διοίκησης και Οικονομίας, Τμήμα Διοίκησης Επιχειρήσεων el
dc.contributor.master MBA in Hospitality & Tourism el
dc.heal.publisherID teiser
dc.subject.keyword Customer service el
dc.subject.keyword Customer management el
dc.subject.keyword Tourism Businesses el
dc.subject.keyword Ξενοδοχεία el
dc.subject.keyword Ξενοδοχειακές επιχειρήσεις el
dc.subject.keyword Εξυπηρέτηση πελατών el


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Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 4.0 Διεθνές Except where otherwise noted, this item's license is described as Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 4.0 Διεθνές