Analyzing value co-creation in service systems: contribution from GORE

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dc.contributor.author Fragidis, Garyfallos
dc.contributor.author Tarabanis, Konstantinos
dc.date.accessioned 2015-07-02T10:48:59Z
dc.date.available 2015-07-02T10:48:59Z
dc.date.issued 2011-03
dc.identifier.other http://dl.acm.org/citation.cfm?id=1982338 el
dc.identifier.uri http://apothesis.teicm.gr/xmlui/handle/123456789/1597
dc.description.abstract Service systems are characterized mostly by the co-creation of value in the interactions between service providers and customers. In this paper we examine the possibility to use GORE methodologies and techniques for the analysis of value cocreation in service systems. We regard value co-creation as an abstract, high-end goal of the customer that is accomplished through the integration of service from providers and the complementary application of proprietary resources from the customer and examine the possibility to analyze it with AND/OR goal diagrams. In addition, we examine six GORE methodologies and assess their relevance to the requirements analysis of value co-creation. The results show that GORE can provide a promising methodological foundation for the analysis of value co-creation. In particular, softgoals and “satisficing” objectives are extremely useful in analyzing value co-creation and the representation of services as nodes in AND/OR graphs can elicit both the valuerelated and the activity-related properties of the notion. en
dc.format.extent 3 el
dc.language.iso en el
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 Διεθνές *
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/4.0/ *
dc.title Analyzing value co-creation in service systems: contribution from GORE en
dc.type Άρθρο σε επιστημονικό συνέδριο el
dc.conference.information Taiwan, March 21-24, 2011 el
dc.conference.name Symposium on Applied Computing (SAC) el
dc.conference.publisher Tunghai University, Taichung el
dc.identifier.doi 10.1145/1982185.1982338
dc.publication.category Δημοσίευση ανοιχτής πρόσβασης el
dc.subject.keyword Service el
dc.subject.keyword Value co-creation el
dc.subject.keyword S-D logic el
dc.subject.keyword Service system el
dc.subject.keyword Service science el
dc.subject.keyword Requirements engineering el
dc.subject.keyword GORE el
dc.subject.keyword Goals el
dc.subject.keyword Goal diagrams el


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Attribution-NonCommercial-NoDerivatives 4.0 Διεθνές Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 Διεθνές