Service Quality Assessment in higher education: the case of Technological Educational Institute (T.E.I.) of Serres, Greece

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dc.contributor.author Zafiropoulos, Costas
dc.contributor.author Frangidis, Garyfallos
dc.contributor.author Kehris, Evangelos
dc.contributor.author Dimitriadis, Sotirios G.
dc.contributor.author Paschaloudis, Dimiris
dc.date.accessioned 2015-06-30T21:50:12Z
dc.date.available 2015-06-30T21:50:12Z
dc.date.issued 2005
dc.identifier.other http://www.researchgate.net/profile/Sotirios_Dimitriadis/publication/27381750_Service_Quality_Assessment_in_higher_education_the_case_of_Technological_Educational_Institute_(T.E.I.)_of_Serres_Greece/links/0deec51d5f8233bbe6000000.pdf el
dc.identifier.uri http://apothesis.teicm.gr/xmlui/handle/123456789/1575
dc.description.abstract Education service quality has become a major issue in higher education worldwide. In Greece it is beginning to gain attention in the last few years, mainly because it is an integral part of EU-funded programmes granted to the academic institutions. This paper presents students’ perceptions of education service quality as experienced at a higher educational institute of Greece. The survey used the original SERVQUAL questionnaire, in which only language adjustment was made, in order to fit in the academic environment. The results provide evidence that SERVQUAL can partially be used to record and attribute students satisfaction for major educational issues. en
dc.format.extent 15 el
dc.language.iso en el
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 Διεθνές *
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/4.0/ *
dc.title Service Quality Assessment in higher education: the case of Technological Educational Institute (T.E.I.) of Serres, Greece en
dc.type Άρθρο σε επιστημονικό συνέδριο el
dc.conference.information Thessaloniki, Greece, June 8-11, 2005 el
dc.conference.name  9th International Conference on Marketing and Development: Marketing Contributions to Prosperity and Peace el
dc.publication.category Αντίγραφο του συγγραφέα (Author's copy) el


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Attribution-NonCommercial-NoDerivatives 4.0 Διεθνές Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 Διεθνές