A Framework for the Evaluation of Hotel Websites: The Case of Greece

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dc.contributor.author Zafiropoulos, Costas
dc.contributor.author Vrana, Vasiliki
dc.date.accessioned 2015-06-24T17:06:45Z
dc.date.available 2015-06-24T17:06:45Z
dc.date.issued 2006
dc.identifier.other http://www.ingentaconnect.com/content/cog/itt/2006/00000008/F0020003/art00008 el
dc.identifier.uri http://apothesis.teicm.gr/xmlui/handle/123456789/1461
dc.description.abstract It is essential for hotel companies to evaluate and improve website performance in order to keep and increase their online presence and competitiveness in the marketplace. This article proposes an evaluation framework for hotel websites, which categorizes web information services into six information dimensions and also uses managers' and users' views. Based on the relative literature, the model proposes some improvements, taking into account certain aspects of the evaluation procedure. An application compares the performance of the top 25 hotel brand websites with the Greek hotel websites. Top hotels lead in Facilities, Guest contact, Reservation/prices, and Surrounding area information provision, while Greek hotel websites fall back especially in providing online reservation and prices information. en
dc.format.extent 16 el
dc.language.iso en el
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 Διεθνές *
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/4.0/ *
dc.title A Framework for the Evaluation of Hotel Websites: The Case of Greece en
dc.title Greece el
dc.type Άρθρο σε επιστημονικό περιοδικό el
dc.identifier.doi 10.3727/109830506778690812
dc.publication.category Απαγόρευση δημοσίευσης - Βιβλιογραφική αναφορά el
dc.relation.journal Information Technology & Tourism;Vol. 8, Iss. 3-4
dc.subject.keyword Evaluation el
dc.subject.keyword Greece el
dc.subject.keyword Hotel wibsites el
dc.subject.keyword Information dimensions el
dc.subject.keyword Information services el
dc.subject.keyword Performance el
dc.subject.keyword Top hotels el


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Attribution-NonCommercial-NoDerivatives 4.0 Διεθνές Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 Διεθνές